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Delivery

DELIVERIES WITHIN AUSTRALIA

  Service Cost Delivery Time
EXPRESS (Not available for N.T) StarTrack * (ATL ONLY) $15 Next Day *
STANDARD (Orders over $150) Australia Post FREE 3 - 5 Business Days *
STANDARD (Orders under $150) Australia Post $10 3 - 5 Business Days *
Please note: Hat orders do not qualify for the express service.  Please select the Standard Service

* The above time frames from Australia Post / StarTrack are a GUIDE ONLY. Rural and N.T deliveries may take longer.
* StarTrack Express does not guarantee next day delivery
* StarTrack Express delivery estimate for Metro to Metro is 1-2 days
* StarTrack Express delivery estimate to non-Metro is 2-4 days

IF YOUR ADDRESS IS UNATTENDED AT THE TIME OF DELIVERY

AUTHORITY TO LEAVE (ATL)

* Australia Post - Authority To Leave (ATL), is optional at checkout

If you have not provided Authority To Leave (ATL), your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender

* StarTrack - All Express deliveries sent by StarTrack require Authority To Leave (ATL)

By selecting express you are authorising for your parcel to be delivered and left at your nominated shipping address, without requiring you to sign for the parcel. Please note we will not be held responsible for any parcels that are lost or stolen as a result of selecting authority to leave.

However if it is determined that it is not safe to leave the goods or delivery is effected for any other reason, your parcel will be returned to us and customer service will contact you regarding your order.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times especially in rural areas. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

DELIVERIES OUTSIDE AUSTRALIA

Call our customer service team on +61 3 8872 7272 or email enquiries@tcbac.com

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